FAQ

Frequently Asked Questions

Orders

How do I know whether my order was received?

After you place an order, we will send an order confirmation to the email address provided during checkout.

If you do not receive it, check your spam or junk folder and confirm that you entered the correct email address.

Can I change or cancel my order?

We will try to accommodate your request, but changes or cancellations cannot be guaranteed after an order enters processing or ships.

What payment methods do you accept?

Available payment methods are displayed during checkout. Payment options may vary depending on the customer’s location, device, and checkout eligibility.

All prices are displayed in U.S. dollars unless otherwise stated.

Shipping

Where do you ship?

We currently ship to the 48 contiguous United States and Washington, DC.

We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO military addresses, or international destinations.

How much does shipping cost?

Standard shipping rates are:

Orders of $50.00 or more: Free standard shipping
Orders under $50.00: $3.00 standard shipping

The qualifying order amount is calculated after discounts and before applicable taxes. Shipping charges are displayed during checkout before payment.

How long does delivery take?

Orders are normally processed within 1–2 business days.

After processing, standard shipping normally takes approximately 5–8 business days.

The estimated total time from order placement to delivery is generally 6–10 business days.

Business days are Monday through Friday and exclude weekends and U.S. federal holidays. Delivery dates are estimates and may be affected by carriers, weather, holidays, or circumstances outside our reasonable control.

How can I track my order?

When your order ships, we will send a shipping confirmation email containing available tracking information.

Tracking may take up to 48 hours to update after the carrier receives the package.

What should I do if tracking shows “delivered,” but I cannot find my package?

Please:

Confirm that your shipping address is correct.
Check around the delivery location.
Ask other household members, neighbors, or building management.
Allow up to one business day for final delivery.
Contact us if the package remains missing.

We will review the available shipment information and assist with the carrier inquiry when appropriate.

Products

Are the product colors exactly the same as shown online?

We make reasonable efforts to present product colors accurately. However, appearance may vary slightly because of lighting, photography, screen settings, manufacturing tolerances, or production batches.

Can product dimensions vary?

Minor reasonable measurement variations may occur. Please review the dimensions listed on the product page before ordering and measure your intended space when necessary.

Are decorative items shown in product photographs included?

Only the items specifically identified in the product title, description, or “What’s Included” section are included.

Decorative objects or accessories shown in lifestyle photographs are not included unless clearly stated.

How should I care for a product?

Follow the care and usage instructions shown on the applicable product page or included with the product.

Do not use household organization products for unsupported purposes, loads, temperatures, or environments.

Returns and Exchanges

What is your return period?

Eligible products may be returned or exchanged within 30 days after delivery.

What condition must an item be in?

The item must be unused, unwashed, and free from visible damage, stains, odors, or signs of misuse. It must include its original packaging, components, accessories, and instructions when applicable.

Proof of purchase or an order number is required.

Do you offer free returns?

Yes. VARDESSI HOME covers return shipping for eligible returns and exchanges.

After your return request is approved, we will provide return instructions and a prepaid shipping label.

How do I start a return?

Contact support@vardessihome.com before mailing the item.

Include your full name, order number, the item you wish to return, and the reason for the request. Items returned without prior authorization may not be accepted.

Returns are accepted by mail only.

Do you accept exchanges?

Yes. Eligible items may be exchanged within 30 days after delivery.

Replacement products are subject to availability. If the requested replacement is unavailable, we may offer an alternative or issue a refund to the original payment method.

What if my item arrives damaged, defective, incomplete, or incorrect?

Include your order number and clear photographs of the item and packaging. After reviewing the request, we will arrange an eligible replacement or refund at no additional return shipping cost.

How long do refunds take?

After the returned item is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional time to post the refund.

Contact and Business Information

How can I contact VARDESSI HOME?

Email: support@vardessihome.com
Phone: +1 706-504-8188

Customer service hours:

Monday–Friday: 9:00 AM–5:00 PM Mountain Time
Weekends and U.S. federal holidays: Closed

We normally respond within 1–2 business days.

Who operates VARDESSI HOME?

VARDESSI HOME is operated by:

Frontier Grill LLC
1760 16th St
Denver, CO 80202
United States

Please do not send returns directly to this business address without prior authorization. Contact us first to receive the correct return instructions and prepaid shipping label.