Refund policy
At VARDESSI HOME, we want you to feel confident about your purchase. If you are not satisfied with an eligible item, you may request a return or exchange within 30 days after receiving your order.
Return Eligibility
To qualify for a return or exchange:
- The request must be submitted within 30 days after delivery.
- The item must be unused, unwashed, and free from visible damage, stains, odors, or signs of misuse.
- The item must include its original packaging, components, accessories, and instructions, when applicable.
- Proof of purchase or an order number is required.
We reserve the right to decline a return if the item does not meet these conditions.
How to Start a Return
Before returning an item, contact us at support@vardessihome.com and include:
- Your full name
- Your order number
- The item you wish to return
- The reason for the return
- Photographs if the item arrived damaged, defective, or incorrect
If your return is approved, we will provide return instructions and a prepaid return shipping label. Items returned without prior authorization may not be accepted.
Returns are accepted by mail only. We do not accept in-person returns at our business address.
Free Return Shipping
VARDESSI HOME covers return shipping costs for eligible returns and exchanges. Customers will receive a prepaid return shipping label after the request is approved.
Please use the return label and shipping instructions provided by our customer service team. Original shipping charges, if any, are refundable only when the order was damaged, defective, incorrect, or otherwise required by applicable law.
Exchanges
We accept exchanges for eligible items within 30 days after delivery.
Contact support@vardessihome.com before returning the original item. We will provide a prepaid return label and explain the exchange process.
Replacement products are subject to availability. If the requested replacement is unavailable, we may offer an alternative or issue a refund to the original payment method.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly at support@vardessihome.com.
Please include your order number and clear photographs of the item and packaging. After reviewing the request, we will arrange an eligible replacement or refund at no additional shipping cost.
Non-Returnable Items
The following items cannot normally be returned:
- Gift cards
- Items marked as final sale before purchase
- Items damaged through misuse, improper care, unauthorized modification, or normal wear
- Items returned without all applicable components or accessories
If you are unsure whether an item is eligible, contact us before sending it back.
Refunds
After the returned item is delivered and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days. Your bank or card provider may require additional time to post the refund to your account.
If more than 15 business days have passed since we approved your refund, please contact us at support@vardessihome.com.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible. We will try to accommodate the request, but cancellation or modification cannot be guaranteed once an order has entered processing or has shipped.
If the order has already shipped, you may request a return after receiving it in accordance with this policy.
Contact Us
VARDESSI HOME is operated by Frontier Grill LLC.
Frontier Grill LLC
1760 16th St
Denver, CO 80202
United States
Email: support@vardessihome.com
Phone: +1 706-504-8188
Customer service hours:
Monday–Friday: 9:00 AM–5:00 PM Mountain Time
Weekends and U.S. federal holidays: Closed