Shipping policy

VARDESSI HOME currently ships to the 48 contiguous United States and Washington, DC.

We do not currently ship to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • Other U.S. territories
  • APO, FPO, or DPO military addresses
  • International destinations

An available shipping option must be displayed at checkout for an order to be eligible for delivery.

Order Processing

Orders are normally processed within 1–2 business days.

Business days are Monday through Friday and exclude weekends and U.S. federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Processing time is separate from shipping transit time. During periods of unusually high order volume, processing may require additional time. If a material delay affects your order, we will contact you using the email address provided during checkout.

Shipping Rates

We offer the following standard shipping rates:

  • Orders of $50.00 or more: Free standard shipping
  • Orders under $50.00: $3.00 standard shipping

The qualifying order amount is calculated after discounts and before applicable taxes. Any shipping charge will be displayed during checkout before payment is completed.

Estimated Delivery Time

After order processing, standard shipping normally takes approximately 5–8 business days.

The estimated total time from order placement to delivery is generally 6–10 business days, consisting of:

  • Processing time: 1–2 business days
  • Shipping transit time: 5–8 business days

Delivery dates are estimates and are not guaranteed. Carrier delays, weather, holidays, regional disruptions, and other circumstances outside our reasonable control may affect delivery.

Order Confirmation and Tracking

After placing an order, you will receive an order confirmation email.

When your order ships, we will send a shipping confirmation email containing available tracking information. Tracking updates may take up to 48 hours to appear after the carrier receives the package.

If you do not receive an order or shipping confirmation, check your spam or junk folder before contacting us.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an address error, contact us immediately at support@vardessihome.com. We will try to correct the address before shipment, but changes cannot be guaranteed after an order enters processing or ships.

We are not responsible for delays or failed deliveries caused by an incomplete or incorrect address provided by the customer. Additional shipping costs may apply if an order must be reshipped because of an address error.

Multiple Packages

Some orders may arrive in more than one package. If an order is divided into multiple shipments, you may receive separate tracking information for each package. You will not be charged additional shipping solely because an order is shipped in multiple packages.

Delayed Orders

If tracking has not updated for several business days or your order has not arrived within the estimated delivery period, contact us at support@vardessihome.com.

We will review the available tracking information and assist with the carrier inquiry when appropriate.

Lost Packages

If tracking indicates that a package may be lost, contact us so we can investigate with the shipping carrier.

Do not submit sensitive payment information by email. We may request your order number, delivery address, and other information necessary to locate the shipment.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

  1. Confirm that the shipping address on your order is correct.
  2. Check around the delivery location and with other household members.
  3. Check with neighbors or building management when appropriate.
  4. Allow up to 1 business day, as some carriers update tracking shortly before final delivery.
  5. Contact us if the package remains missing.

We will assist with reviewing the shipment and available carrier information.

Damaged or Incorrect Shipments

Inspect your order after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly at support@vardessihome.com.

Include your order number and clear photographs of the item and packaging. Eligible replacements or refunds will be handled in accordance with our Return & Refund Policy at no additional return shipping cost.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We will try to accommodate your request, but changes or cancellations cannot be guaranteed after processing begins or the order ships.

If the order has already shipped, you may request a return after delivery in accordance with our Return & Refund Policy.

Contact Us

VARDESSI HOME is operated by Frontier Grill LLC.

Frontier Grill LLC
1760 16th St
Denver, CO 80202
United States

Email: support@vardessihome.com
Phone: +1 706-504-8188

Customer service hours:
Monday–Friday: 9:00 AM–5:00 PM Mountain Time
Weekends and U.S. federal holidays: Closed

Effective date: September 15, 2026